Terms + Conditions
REPLACEMENT AND RETURNS POLICY
Darren Palmer will happily replace your product if it arrives damaged or is not representative of the item chosen on the website. Any damage should be reported as soon as possible. Photographs of the damage must be supplied as proof, please email customercare@darrenpalmer.com.
Please retain the original packaging as we may need to arrange for the collection of the damaged or faulty item. In the case where a refund is issued, the refund will be facilitated through the original payment method.
We accept returns within 30 days of dispatch, provided products are unopened, unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns.
To enquire about making a return or exchange, please email customercare@darrenpalmer.com with your order number and details of return.
PRINT AND PRODUCTION
All Premium Artwork is made to order, in locations across Australia. They require a 7-10 business day production time from the date the order is processed. Darren Palmer artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and is not considered a fault.
PLEASE NOTE: Stylised lifestyle images displaying products on our website are for illustrative purposes only, colours may vary in real life.
PRE-ORDERS
Getting in early on our upcoming products? Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production. Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order. If you have any questions, or concerns, regarding your pre-order, feel free to contact us at customercare@darrenpalmer.com
SHIPPING
Our delivery fees are variable and depend on multiple factors including but not limited to the size, weight, and type of products you order, as well as the shipping destination being Metro, Regional or Remote.
During the checkout process, we will clearly display the delivery fee for your specific order, so you'll know the total price upfront.
PAYMENT OPTIONS
Darren Palmer accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders we accept payment by PayPal or credit card only.
PROMOTIONS AND SALE
If you want to be the first to know about our sales and promotions sign up to our newsletter or follow our blog for more information. Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times.
If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only.
Promotions cannot be combined with other promotions. All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards, cannot be redeemed against a prior purchases, are non-transferable, and do not apply to Trade and wholesale customers. Only one promotional code or special offer can be applied per transaction.
Promotions do not apply to shipping, GST or duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items. Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made. For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.Promotional items are available only while stocks last Darren Palmer can, at its sole discretion, extend or terminate a Promotion at any time.
CURRENT PROMOTIONS:
Free Shipping Promo
Promotion runs from 28/03/2024 6 AM AEST to 02/04/2024 11:59 PM AEST
Discount Terms:
FREE SHIPPING Gift Sets and Art
Discount Conditions:
- Promotion is only valid for Gift Set products. All other products are excluded from promotion.
- Not to be used in conjunction with any other offer.
- Promotion cannot be combined with any other promotions or products.
- Promotions & sales are valid for the advertised dates & times only & cannot be extended.
- Single-use only, one discount code per transaction.
- Promotion cannot be backdated to or used for purchases made outside the Promotion Period.
- Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.
- Sale excludes all pre-order items.
- Sale excludes all Wholesale Customers
- Sale excludes Darren Palmer Books
- Sale excludes Darren Palmer Rugs
- Sale excludes Darren Palmer Artwork
- Sale excludes Darren Palmer Candles
- Sale excludes Darren Palmer Masterseries
- Sale excludes Newsletter sign up discount
Newsletter Subscribers: 10% off on your first order above $100
Promotion Period: Ongoing.
Promotion: 10% off on your first order above $100
Promotion Details: Spend above $100 on your first transaction and receive a 10% discount when correct code sent to email is applied at checkout.
- Available to Australian residing customers ONLY.
- New customers only.
- Promotion and sales are valid for the advertised dates and times only and cannot be extended.
- Single use only. Once code redemption pre customer.
- Please read carefully, as all promotion items are not eligible for change of mind, refunds or returns.
AFTERPAY
Afterpay offers instalment plans for online shoppers .
Buy what you want today, pay for it in four instalments, interest-free.
The payment platform allows you to purchase in four instalments, due every 2 weeks. For example, if you purchase an item for $200, you will pay it in four smaller instalments. There is no additional cost to use Afterpay so long as you pay on time.
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| At checkout, select Afterpay as your payment method | Simply follow the instructions and complete your checkout | Pay for your purchases over 4 simple instalments |
| Use your own existing payment card. You just need to be over 18 years of age and be a resident of the country offering Afterpay. | No complicated application forms. Afterpay’s proprietary platform makes it quick and easy to get approved and keep shopping. |
Pay for your purchase over four simple instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. |
THE NITTY GRITTY:
The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be withdrawn at the time of purchase, with the remaining payments made periodically over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks, for all orders under $500 your first payment will be made in 14 days, with the total amount being paid within 8 weeks.
Your payment schedule will be emailed to you.
If you fail to make any of the payments, you will incur a late payment fee of $10, with a further $7 added 7 days later if the account remains unpaid.
FAQ:
Who can apply:
- Must be 18 years of age;
- Must be an Australian citizen or a resident;
- Australian debit or credit card holder.
Darren Palmer has partnered with Afterpay to provide you with more payment options. Afterpay is not a Darren Palmer payment plan.
We ask that you read the information provided before deciding if this is the right payment plan for you. Shop responsibly.
To find out more information, or receive confirmation, please contact Afterpay directly: www.afterpay.com.au/terms/
Available to approved applicants only.
PRIVACY POLICY
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- name and job title
- contact information including email address and phone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails and sms messages about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of this at any time by contacting our team.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE IT
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW LONG WE KEEP IT
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site. Steps We take to secure and protect your data include: ensuring that your connection to our website is secure; and ensuring that internal access to all personal information we hold is secured by appropriate measures.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at customercare@darrenpalmer.com and we will promptly correct any information found to be incorrect.
AGREEMENT OF TERMS
By placing an order with Darren Palmer you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.